Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are currently looking for a self-starter to join our Architecture & Portfolio Management Team who is a quick study and versatile enough to drive complex technical projects. This team provides program and project management excellence to prioritize, plan, and execute across SaaS, public cloud, and IT infrastructure projects, including 3rd party applications platforms.

The successful candidate will lead projects focused on deployment of corporate network and infrastructure, migration of collaboration tools, implementation of information security tools, and manage service desk business process and tools integration. This role will also help develop program and portfolio management best practices, standards and processes. 

You will need to be a team player with the right combination of project management, technical, and interpersonal skills. You will also leverage your superior negotiation skills and influence to work with all levels of management and their teams to keep projects on track from initiation to closing.

Responsibilities

• Lead and work with organizational cross-functional teams to ensure on time, on budget, quality initiatives that support Five9’s business & technology strategies
  • Ensure solutions meet agreed quality criteria, address project issues and risks, and build trusted relationships between delivery teams and business partners
  • Collaborate closely with project stakeholders, to understand their requirements, provide expert advice on effort estimates and overall project feasibility, secure appropriate resourcing from business and IT teams, ensuring alignment of project with organizational objectives
  • Provide timely project updates and visibility into any factors impacting scope, schedule, or cost to sponsors and stakeholders
  • Create and maintain project artifacts including stakeholder presentations, project charters & plans, status reports, risk management reports, retrospectives, etc.
• Provide guidance to project team members while adhering to PMO standards and processes
• Develop strong working relationships with the business and technology teams to ensure overall program success
• Proactively and aggressively manage expectations with stakeholders by aligning team members and management on project goals, scope and issues resolution
• Bring knowledge of both Waterfall and Agile Project Management methodologies, processes and tools, including scope management, schedule management, cost management, quality management, resource management, procurement, change management, risks management, issues management
• Work with the PMO team and contribute to process improvements to enhance quality and execution of initiatives
• Apply business domain and technical acumen to ramp up quickly on Five9’s products, technologies, infrastructure, change management, development and release management processes

Requirements

• 7-10 years of enterprise program or project management experience
• Experience presenting to C-level executives
• Experience managing office buildouts including the design and implementation of office network and infrastructure including circuit provisioning, hardware rack and stack / configuration, wired and wireless LAN installation and testing, conference room technology installation and testing (AV and schedulers), large meeting room AV installation and testing
• Experience managing M&A Integrations including collaboration tools integration, ITSM integration, and end user support implementation.
• Experience managing the migration or integration of Microsoft O365 environments including mail, Teams, Sharepoint, and OneDrive
• Familiarity with data center operations and public cloud, including infrastructure, database, networking, telephony, voice, and information security
• Self-motivated, energetic, excellent interpersonal, organizational, negotiation and conflict-resolution skills
• Proven leadership and decision-making skills
• Excellent verbal and written communication skills with ability to present information, status, and issues in a clear and concise manner at all levels of the organization
• Able to understand and be involved in the technical details in order to successfully gather and understand complex requirements and drive projects to completion
• Strong problem-solving and analytical skills
• High degree of flexibility, independence, initiative, and detail orientation
• BS. in Business or Engineering discipline preferred
• PMP and/or Scrum master certification a plus

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.