Consumer & Small Business Banking (CSSB)

Consumer and Small Business Banking (CSBB) provides financial services to consumer banking, consumer lending, and small business customers through over 4,300 retail bank branches and more than 11,000 ATMs in 36 states and the District of Columbia, as well as through 20 customer service centers. CSBB is focused on continuously improving our customer satisfaction, by simplifying our products, pricing and processes and targeted innovation at scale.

The Role

The Consumer Deposits Product Process Executive is responsible for the end-to-end management of key deposit processes which support critical everyday banking functions relating to account opening, servicing and maintenance, product management, transaction processing and the management of deposit owned issues. Deposit Products Process & Issues Management (DPPIM) team ensures that these processes are designed, documented and functioning appropriately and in accordance with applicable regulations and policies. Through monitoring and controls, DPPIM oversees the performance of our deposit products and services to mitigate risks, identify and resolve issues, and ensure consistent delivery, while identifying opportunities for solutions which increase the efficiency of these processes, aiding in enhanced internal operations and an improved customer experience.

Responsibilities include:

• Provide vision, set direction, and implement monitoring routines for Deposit account open, servicing, maintenance, and transaction processing experiences to ensure the overall risk and control environment remains sustainable
• Oversee end to end issues management process for Deposit Products; ensure that our deposit product processes such as opening an account, processing a check, placing a stop payment, charging of overdraft fees, are working as designed, our processes are documented, key risks are being monitored appropriately, and driving process improvements to fix the client experience and/or create expense savings.
• Build, lead, and direct a global team that ensures processes are designed, documented and functioning in accordance with applicable regulations and policies
• Oversight of Deposits RAU management including reviews of controls and risk.
• Lead the team responsible for conducting recurring testing on our front-line controls to ensure our deposit operations are sound and when we are out of tolerance, the proper owners of those controls are engaged to improve the controls or open issues.
• Partner with internal audit, IT&V, regulators, and other key stakeholders to help coordinate all deposit exams, MRA reviews

Required Qualifications:

• 8+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management experience

Desired Qualifications:

• Expert communication, partnership, and consultation with senior and executive partners in the line of business and across CSBB
• Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve goals
• Strong analytical and strategic thinking skills, with the ability to translate data and insights
• Strong problem-solving skills and ability to make data-driven decisions

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.