Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional…
At State Farm we invest in our employees by providing a competitive Total Rewards package:
Starting Salary is $66,071.65 - $81,988.13 annually. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.
You are also eligible for:

An annual bonus based on individual and enterprise performance
Annual merit increases
401(k) contribution
Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you!
Industry leading Tuition Assistance Programs
Wellness and mental health programs
Discounts from hundreds of retailers through our Perks at Work program
And more!

This position is responsible for servicing the location of Albuquerque, NM. Competitive candidates should reside within a commutable distance of this territory. (75 miles)

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Candidates may be asked to work outside of their assigned territory as business needs dictates.

Grow Your Skills, Grow Your Potential

Responsibilities

Auto Injury is a customer-facing segment handling bodily injury and uninsured/underinsured claims along with property damage claims involving injuries. The Injury segment is on the cutting edge with the use of analytics to support claim employees in developing enhanced skillsets to support and protect our policyholders. Claims will be tiered within Injury based upon their claim characteristics, complexity, and severity. This could range from non-attorney represented bodily injuries, up to attorney represented and/or litigation claims.

This position is for a field role in which you will have in person assignment(s) claims handling. Examples of in person assignments would be customer facing tasks (such as securing documentation, money, etc) and legal appearances (small claims court, mediations, trials, etc). Once in person assignments are completed, you would then transition to a claim handler for 3rd party liability claims (evaluating, negotiating, and settling claims).

Helping people recover from the unexpected can be one of the most rewarding aspects of the Injury claims position. We empower our claim handlers to take ownership of the customer experience, demonstrate learning agility, apply their knowledge, and lead through the eyes of our customers.

Responsibilities for this role include:

Reviewing and analyzing injury claims to determine coverage, liability, and damages
Conducting thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation
Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability
Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits
Documenting all claim activities, maintaining accurate records, and preparing reports as required
Collaborating with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling
Claims employees may occasionally deal with difficult and emotional investigations which include traumatic injury and loss of life
Handling may include lawsuits and/or demands as well as working with Attorneys

Where you’ll work:

This position is responsible for servicing the location of Albuquerque, NM.
Competitive candidates should reside within a commutable distance of this territory.
This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments and legal appearances.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Candidates may be asked to work outside of their assigned territory as business needs dictates.

Qualifications

Bachelor's Degree Preferred
Claim handling experience as follows is preferred:
- Bodily injury and property damage liability claims, as well as uninsured or underinsured motorist coverage claims
- Verification of coverage, legal liability, and extent of damage to persons and property by using knowledge of policies, procedures, laws, statutes, and insurance regulations
- Litigation experience

Competitive candidates also demonstrate the following:

Strong written and verbal communication skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Strong organizational and time management skills
Effective negotiation skills
Ability to work collaboratively in a team environment while also being self-motivated and able to work independently
Identification of complexities that may require coordination with independent experts, vendors, or defense counsel

Additional Details:

Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
Visit State Farm Careers for more information on our benefits, locations, and the hiring process