Hyatt Corporate Office, Chicago
The Opportunity
Hyatt seeks an enthusiastic Central Services, Transient Sales Specialist to join our growing Central Sales Management department, who will focus on establishing and executing Transient sales strategy for a portfolio of Select & Full Service hotels as well as eventually managing a team of Transient Specialists. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Central Services, Transient Sales Specialist role requires a candidate who has demonstrated, through performance, a thorough understanding and competence in the Transient business segment, Hyatt systems, and the hotel/business travel industry. The Central Services, Transient Sales Specialist will be responsible for leading market and account research to evaluate a hotel’s opportunities, while also executing business development techniques to grow market share across Transient accounts. The Central Services, Transient Sales Specialist will be responsible for planning and executing the Transient RFP process on behalf of a portfolio of hotels. This candidate will be expected to engage business travelers by leveraging World of Hyatt tools to build loyalty. As the program grows, this person will coordinate a team of Transient Specialists to deliver these services as well. The Central Services, Transient Sales Specialist must be able to coach team members to deliver high performance. This person will be responsible for leading a team and influencing on-property and above-property leadership.
The Central Services, Transient Sales Specialist will have thorough experience with professional selling skills: opening, probing, supporting, closing. Must possess exceptional negotiating skills. Must be proficient in general computer knowledge and able to train and monitor the process of sending referrals, setting traces, and profiling accounts. They must be proficient in Agency360 and Demand360. Communication and organizational skills are of utmost importance for this position.
Qualifications
Experience Required:
•A true desire to satisfy the needs of others in a fast-paced environment
•Refined verbal and written communication skills
•Strong organization and presentation skills
•Must be able to work independently and simultaneously manage multiple tasks
•Must be outgoing and a proven self-starter
•A minimum of 3-5 years of hotel sales or comparable experience preferred
•Must be proficient in general computer knowledge, Envision, Opera, and Cvent
•Must be proficient with Microsoft Office including Excel and PowerPoint and be capable of creating documents, working charts, and spreadsheets.
•Knowledge of TravelClick products (Agency360 and Demand360)
Experience Preferred:
•Bachelor’s degree
•Previous Hyatt Sales experience
•Previous managerial experience
•Previous Transient Sales Manager experience
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.