Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose
This role is responsible for supporting the development and implementation of Business Services processes. Represents the business area in strategic planning activities and provides recommendations based on best practice benchmarking, data analysis and forecasting. The Business Process Specialist is responsible for ensuring that Business Services processes operate smoothly and efficiently. The Business Process Specialist will also be tasked with identifying ways to improve current business practices or develop new ones by leveraging Microsoft's Power Platform (Power BI, Power Automate, etc.).

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, and Scarborough, ME.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities

• Conducts research and analyzes data to identify opportunities for improvement in business processes or develops new methods for improving efficiency
• Develops and implements process improvement plans, including documenting and communicating changes to associates
• Trains associates on new procedures or processes to ensure that everyone is using them correctly
• Develops reports about project findings or best practices for use by management
• Observes workplace activities to identify opportunities for improvement in efficiency or productivity
• Coordinates associate training and development programs
• Develops and implements new technologies to improve efficiency or productivity in business processes
• Analyzes costs and benefits of proposed changes to the business process to determine their overall impact on the organization
• Evaluates existing processes to recommend improvements
• Utilizes knowledge to support the development of functional strategy for one or more functional areas of Business Services in support of the business
• Supports the continuous improvement process and system expertise to support various internal or regulatory audits related to bargaining agreements, federal and state regulations related to HR and employee life cycle administration
• Coordinates and conducts training of support processes for new and existing HR and business stakeholders
• Provides HR information management support
• Assists Director with special projects and strategies to improve effectiveness of the team.

Qualifications

• Bachelor's degree in Computer Science, HR or equivalent experience
• Minimum of 5 years of related work experience in HR or Payroll function.
• Related experience in SuccessFactors (preferred) and related HR systems
• Deep Proficiency in Microsoft Office Productivity Tools - Excel, Word, Outlook, etc.
• Deep Understanding of the Microsoft Power Platform - Power BI, Power Automate, etc.
• PL-200, PL-400, PL-600, or PL-900 Microsoft Certification a plus
• HR industry knowledge or consulting certifications (i.e. PMP, Six Sigma, ASQ) a plus

Preferred Qualifications

• Critical thinking skills
• Ability to anticipate, identify, reproduce, and resolve simple problems in the area of HRIS, including business, process and technical problems
• Ability to make decisions under time pressures and with limited information
• Strong Customer Service Skills.
• Basic accounting skills.
• Excellent communication, organizational, and interpersonal skills
• Excellent analytical and innovative problem solving.
• Ability to balance cost optimization efforts with desired service levels.
• Excellent interpersonal and technical support skills.
• Strong analytical and problem-solving skills.
• Ability to keep information confidential.
• Ability to influence with limited authority.

#LI-LL1 #LI-Hybrid

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.