Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Summary:
The licensed benefits counselor provides personalized enrollment assistance to employees through the benefits enrollment call center. This role is responsible for explaining the benefits that are available to the employees and assist them with the enrollment process.
This position requires excellent interpersonal and communication skills, be a subject matter expert with employee benefits and the enrollment process. The candidate must have excellent attention to details and organizational skills to manage the ongoing new hire enrollment process throughout the year.
Essential Duties & Responsibilities:
- Must have high level of knowledge of all employee benefit plans – i.e. Medical, Dental, Visions, FSA/HSA, Short- and Long-Term Disability, Life Insurance, Critical Illness, Accident, Hospital Indemnity, etc.
- Demonstrates a comprehensive understanding of processes and best practices.
- Responsible for inbound/outbound calls and emails for a specific set of employer groups.
- Generate reports from the multiple benefit admin systems that are used to determine all new hires that will require outreach, this is a daily/weekly task for multiple employer groups they are responsible for.
- Interact with the employer groups HR contacts to identify enrollment status or any service issues that may occur.
- Excellent time management skills with the ability to maintain multi-faceted projects, providing both quality and quantity while completing daily job duties and adhering to various deadlines with little to no supervision.
- Maintains a high level of professionalism to all employees and employers HR contacts.
- Consistently demonstrates high standards of integrity by supporting Forester Benefits Management mission and values and adhering to the corporate code of conduct.
- Maintains high regard for employee privacy in accordance with the corporate privacy policies and procedures.
- Perform other functions as assigned by management.
What do you need to be a Benefits Counselor with us?
- Enrollment experience.
- Call Center experience.
- Strong communication skills to deliver the benefits message set out by each employer group to education and guide employees through their benefits package.
- Life and Health license is required – Preferably multi state licensed.
- Must speak English and Spanish fluently.
- Professional interpersonal skills.
- Attention to Detail.
- Organized.
- Ability to prioritize multiple competing deadlines.
- Ability to use Microsoft office effectively.
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $43,000 – $50,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
