Job Description

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Customer Service Specialist in our Healthy Living Department, you'll provide a well-stocked and well-maintained department while providing superior customer service.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?PASSION FOR RESULTS... initiative to step up and do what needs doing?We are looking for:- a high school diploma- communication and interpersonal skills- ability to work in a fast-paced environmentWhat is the work?Customer Service / Sales:- Provides superior customer service - Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise- Merchandises product effectively- Uses suggestive selling techniques to meet customer needs and build department sales- Prepares work schedules for department- Provides work direction and training to department PartnersStocking:- Stocks and rotates items as needed- Assists with inventory control; loads, unloads, and moves product- Organizes, cleans, and prepares back area for the night crew and incoming trucks- Organizes merchandise on pallets to make the department presentable to the public- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed- Maintains standards in shrink, safety, inventory control, and sanitation- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products- Builds, stocks, maintains, and takes down store displaysWhat is your background?- Minimum age 18 (mandatory)- 1+ years of experience (preferred)- Completion of Basics of Safety trainingDo you have what it takes to be a fit as a Healthy Living Customer Service Specialist at H-E-B?- Knowledge of natural foods, vitamins, minerals, macrobiotics, herbs, sports nutrition, organics, homeopathy, and aromatherapy- Strong customer service and interpersonal skills- Strong verbal / written communication skills- Strong time-management, planning, and organization skills- Strong merchandising and selling skills- Leadership skills- Ability to manage multiple priorities and shift focus between projects / tasks in a fast-paced environment- Ability to train partnersCan you...- Function in a fast-paced, retail environment, in detailed and precise tasks- Handle customer complaints in a professional, courteous manner- Constantly* reach at waist, grasp- Frequently stand, walk- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements- Occasionally be exposed to loud noises, ambient temperatures, and wet conditions- Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs*** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.11-2012