The Enterprise Supplier Management Operations (ESM Ops) team is seeking a highly skilled communicator to educate our customers, Capital One associates and external vendors, on Capital One's Procure-to-Pay (P2P) process in Coupa. This individual will assist with troubleshooting customer issues with a focus on process improvements to create a more intuitive P2P customer experience.
The ideal candidate will be detail oriented, have excellent problem solving and communication skills, combined with a passion for servicing customers and resolving complicated issues. Associates must be able to work autonomously and with other COF associates when resolving and researching various issues/requests. Successful associates are self-motivated, possess strong decision making ability, and are comfortable researching and solving problems across multiple areas and systems.
Responsibilities:
Interact across different communication channels and systems to resolve customer issues
Identify and research root causes of customer pain points to help develop process improvements
Manage customer inquiries, with a focus on providing timely responses
Communicate clearly, concisely, and effectively to internal and external customers, as well as intra-team
Self prioritize the management of customer inquiries and project work on a daily basis
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 2 years of customer service experience
Preferred Qualifications:
At least 1 year of experience in Google Suite
At least 1 year of procurement experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).