Reference Number: 2450
Department: Loup Logistics
Closing Date: 01/24/2025
Job Level: 20 or 21
The salary range for this position is $57,375 - $107,500
Description
This job will lead customer transportation requirements by assuring prompt and courteous handling of customer inquiries and problems and coordinate resolution with transportation personnel to meet customer needs! It is important in this position to accurately document shipment movement and maintain customer correspondence and record files.
This job will be filled at the Associate, Analyst or Sr. Analyst level depending on the experience level of the successful candidate.
Accountabilities
- Set and achieve both team and individual performance standards to meet expectations and demonstrate drive and accountability
- Perform other duties as assigned
- Take a proactive, analytical approach to identify and solve problems, develop and implement plans to promote growth and profitability, manage risk, and establish alternative solutions for recurring issues in customer transportation plans
- Develop recommendations that allow for continuous improvement and increased productivity in the work area, and lead the problem resolution process for customers
- Facilitate record maintenance, complete all required reports detailing service performance, and maintain regular contact with various modes of transportation to assure proper handling of all shipments
- Initiate quality processes by documenting customer issues, generating customer requested reports, verifying and documenting accessorial events, and maintaining systematic files of forms, correspondence and records
- Communicate clearly and persuasively by assuring prompt and courteous handling of customer service inquiries and problems, coordinate resolutions with transportation personnel to meet customer needs, and explain technical information concerning value-added services and procedures in non-technical terms
- Anticipate and exceed expectations by connecting with both internal and external customers, deliver high-quality products and services, identify customer requirements for equipment supply, coordinate efforts to meet these needs, and review and update customer records
Qualifications - Required
- A high school diploma or Graduate Equivalency Diploma (GED)
- Intermediate Microsoft Office (Excel, PowerPoint, Word) skills
- Analytical and detail oriented
- Able to communicate clearly in written and verbal form in English
- Able to to simultaneously work in multiple computer systems
- 1 year of work experience in Customer Service or Logistics
- Ability to work 1st, 2nd or 3rd shifts, weekends and holidays depending on business needs
- Bi-lingual in Spanish
Qualifications - Preferred
- College degree
Physical and Mental Job Requirements
- Capable of performing essential functions proficiently in high-stress environments.
- Executes tasks independently.
Work Conditions
What we offer:
- A strengths-based, engagement-focused, and performance-oriented culture
- Ongoing learning, development, and Educational Assistance (including little to no out-of-pocket cost for online and in-person courses at the University of Nebraska at Omaha)
- 401(k) with 100% match up to 6%, plus additional automatic 3% (contribute 6% and UP will contribute 9% [6% + 3%])
- Employee Stock Purchase Plan with 40% match up to 5% (contribute 5% and UP will contribute 2%)
- Medical, dental and vision insurance, company-paid disability, life, and AD&D insurance
- Health Savings Account (with company contribution) Dependent Care Savings Account and Transportation Spending Account
- Wellness and Employee Assistance Programs
- Adoption/Surrogacy Assistance, paid Maternity and Parental Leave
- Competitive compensation including eligibility for annual merit, bonus, and equity programs dependent on job level and personal and company performance
The final salary of the selected candidate for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training. This position also includes additional compensation and benefits offered by Union Pacific.
This position is eligible for participation in the Union Pacific Annual Compensation Program. This is a pay-for-performance program which administers annual salary adjustments, cash incentive bonuses and stock equity as determined by individual performance, company performance and program guidelines. Additionally, this position is eligible for health and welfare benefits, retirement, financial planning benefits and paid and unpaid leave. For more information regarding Union Pacific's nonagreement employee benefits, please visit our management benefits page.