Job Overview
This position will be a key contributor to our Technical Services team, and a direct Operations support team member for our Infrastructure, Cloud, Security and Automation teams.
The team is responsible for the daily operations and level 2 support of all Infrastructure platforms at Arrowstreet Capital. The Systems Administration Engineer will work closely with internal teams/users to provide monitoring, patching, backup, auditing and troubleshooting support.
They are also responsible for improving the support process, the documentation of workflow as well as the SLA Targets.
The Systems Administration engineer will ensure the availability, stability and integrity of IT systems that support the company.
They will support our environment that consists of Dell and HP servers, VMWare ESX/VRA/VDI, Rubrik, and Microsoft Active Directory / Exchange. They will also work with supporting teams (Service Desk team, Desktop Engineering and Infrastructure Systems) to provide support for user platforms where necessary.
Responsibilities
Day to day management of Systems team to provide comprehensive engineering and maintenance support for enterprise platforms
Responsible for team projects and end users requests leveraging Jira and Jira Service Desk (Incident Management and Service Desk support requests)
Developing and Enforcing IT standards, procedures, policies, and best practices
Security focus to confirm that best practices are followed and remediation where necessary is applied in a timely manner
Assist with Service Desk team requests (Desktop, VDI, Phone, Mobile, etc) on a regular basis to ensure timely resolution of user issues
Monitor and respond quickly and effectively to requests received through the service desk system
Respond to reported issues in person, chat, by phone and/or via email as required
Deliver and manage collaboration, printing, phone, conferencing and other related systems
Support employee mobile devices through a mobile device management platform (MDM)
Provide support to resolve escalated issues and as required in root cause discovery of production impacting events
Review and enhance documentation for troubleshooting and resolution procedures
Evening or weekend work required (Changes are implemented in the evening, patching or other critical work may be required on weekends).
Qualifications
7+ years in a technical support function (as a developer or in IT)
Technical experience with multiple industry standard technology platforms (Dell/HP/Cisco Servers, EMC Hardware, Microsoft Windows / Exchange, VMWare, VMWare Horizon)
Experience managing systems and troubleshooting issues
Proven technical expertise resolving complex problems across a broad range of applications
Ability to communicate well within and across teams; foster relationships throughout the organization, and build trust amongst peers through demonstrated strong job performance
Organized with the ability to manage initiatives independently
Strong passion for technology, improvement mindset and a willingness learn new skills
Ability to provide guidance to team members on troubleshooting, documentation, implementation, to foster professional growth and increase work productivity
Arrowstreet Capital is a Boston-based systematic investment firm that manages global equity portfolios for institutional investors around the world.
Arrowstreet Capital is an equal opportunity employment firm that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, ancestry, gender identity, genetic information, age, sexual orientation, pregnancy, medical condition, disability, veteran or military status, marital status or any other characteristic protected by federal, state, or local law. For more information, please refer to the Know Your Rights poster, as well as the following Pay Transparency statement.
Arrowstreet Capital is committed to working with and providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation for any part of the employment process due to a disability, contact us to discuss the nature of your request and contact information.