Join a team recognized for leadership, innovation and diversity

Advanced Field Service Engineer - Aircraft Systems

At Honeywell Aerospace, we value innovation, collaboration, and customer satisfaction. As an Advanced Field Service Engineer, you will play a vital role in delivering technical solutions and ensuring a seamless customer experience. Serving as a trusted partner for our OEM (Original Equipment Manufacturer) Customer, you will resolve mechanical and electrical issues, build strong relationships, and contribute to organizational knowledge.

You will report directly to our Senior Supervisor and work onsite at our customer's manufacturing facility in Melbourne, FL.

KEY RESPONSIBILITIES

• Act as the primary point of contact for OEM customers regarding Honeywell mechanical and electrical product/system issues.
• Troubleshoot, diagnose, and resolve complex technical problems with aircraft electrical and mechanical components and systems.
• Respond to customer inquiries via phone, email, or onsite visits.
• Support aircraft deliveries and provide feedback to enhance product performance and reliability.
• Collaborate with cross-functional teams to address customer needs and technical challenges.
• Document technical resolutions to support knowledge-sharing initiatives.
• Participate in technical expert teams and contribute to ongoing process improvements.
• Represent Honeywell at customer meetings and maintain a positive company image.
• Occasionally work off-hours, weekends, or holidays to meet critical customer needs.

YOU MUST HAVE

• 10+ years of experience troubleshooting avionics, electrical and mechanical systems on business, commercial, or military aircraft.
• 5+ years of experience in customer-facing roles, providing technical support.

WE VALUE

• Airframe and Powerplant (A&P) license or equivalent.
• Experience working with airlines or aviation systems.
• Strong analytical skills and the ability to adapt to changing circumstances.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Outlook, Teams).
• Familiarity with Salesforce.com (SFDC), NICE InContact, and Team Center.
• Ability to work independently and remain composed under pressure.
• Aerospace industry knowledge and business acumen.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

ABOUT HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en

THE BUSINESS UNIT

The Aerospace Technical Support Organization, ATS, responds to customer technical inquiries 24 hours a day, 7 days a week. The organization responds to issues globally and across all aerospace products and systems. All team members provide their support for customer satisfaction and added value to Honeywell by ensuring that the required customer, product, and system support exists for timely issue resolution.

Additional Information

• JOB ID: HRD253520
• Category: Customer Experience
• Location: HON LOC NOT AVAIL IN STATE,FLORIDA,Florida,99999,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.