SUMMARY

OPEN UNTIL FILLED -

Provide diverse administrative support to the Chief Information Officer (CIO) and the Technology Services Department, which encompasses performing multiple duties, tasks, and responsibilities and technical support to faculty, staff, students, and the organization with a focus on customer service. Will report to and assist the CIO and the department by performing ad hoc project work and drafting procedures and other documentation.

DUTIES AND RESPONSIBILITIES

1. Perform a variety of administrative duties including creating departmental correspondence, and related documents; performing grammar and content reviews (e.g., proof-reading and editing documents); manage various electronic and hardcopy calendars and schedules. Respond to telephone, email, and in-person inquiries with a strong customer service focus; regularly handle sensitive and confidential information with judgment and tact; serve as a resource for policies, procedures and guides. Act as a point-of-contact and regularly communicate and interact with internal and external customers, clients, vendors, and various organizations or entities. Position requires the ability to anticipate and address technical needs on a regular basis.
2. Facilitate, monitor and/or oversee department purchasing, inventory and requisitioning of supplies and equipment including purchase requests, receivables, vendor invoices, and software/hardware maintenance renewal contracts and departmental keys.
3. Prioritize tasks based on urgency
4. Manage the submission and audit of timesheet entries for Technology Services staff and work-study employees.
5. Support the CIO and Technology Services staff through a variety of tasks related to the organization by answering questions and responding to requests; receive and direct visitors, staff, students, and faculty.
6. Operate and upkeep a variety of office equipment, including computers, copiers, etc.
7. Open, sort and distribute incoming correspondence.
8. Schedule/coordinate meetings, appointments, travel requests/reimbursements, work orders; create and reconcile expense reports and perform research as needed.
9. Participate in professional development activities to enhance job knowledge and stay up-to-date on changing trends and technology associated with assigned area of responsibility.
10. Maintain vendor contacts and coordinate joint activities with outside agencies.
11. Organize office and assist team members in ways that optimize daily procedures.
12. Attend meetings and serve on College committees as requested.
13. Provide assistance in the completion of projects and goals of Technology Services ensuring tasks/projects are completed accurately and delivered with high quality and in a timely manner; prepare special reports that may include research, analysis, compiling, and summarizing of data.
14. Explain policies and procedures to customers based on knowledge of the College and/or Technology Services.
15. Work collaboratively with CIO, team members, and colleagues, contribute positively and constructively to the achievement of team and College objectives and provide a high level of service to customers by establishing and maintaining effective working relationships and partnerships.
16. Maintain a high standard of professional and ethical practice in representing the College. Maintain confidentiality of sensitive and/or confidential information. Demonstrate a thorough knowledge of the field or discipline with continued adherence to professional accountability. Provide a high level of service to customers by establishing and maintaining effective working relationships and partnerships. Accept responsibility for managing situations and problems. Utilize independent judgment in problem-solving of complex issues. Work cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and College objectives. Adhere to the College’s policies, procedures, and other established guidelines.
17. Perform other duties as assigned, including special projects.

MINIMUM EDUCATION QUALIFICATIONS

• Associate degree from a nationally accredited institution required and four years of related work experience or a combination of completed education and/or work experience equal to six years.
• Bachelor’s degree from a nationally accredited institution preferred.

MINIMUM EXPERIENCE QUALIFICATIONS

• At least three years of experience in an administrative/clerical support role required; five years’ experience preferred.
• Fingerprinting required upon hire.
• Eligibility to obtain and maintain a Division of Criminal Investigation (DCI) certification required.  In addition to the standard background check, this position requires having a clear fingerprint-based criminal records search through the State Bureau of Investigation (SBI).
• Advanced working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) required.
• Must be a fast, independent learner and able to work without supervision when merited.
• Ability to work efficiently on simultaneous projects and manage time within a fast-paced environment required.
• Must be a team player and work well with others, be detail oriented, a self-starter, and able to take good notes and present them in a report.
• Must work with the CIO to prepare department assessment documents and budgets.
• Willingness to learn multiple roles and be flexible with work assignment on a daily basis.
• Excellent interpersonal, written, and verbal communication skills required.
• Ability to translate complex technical issues into simple terms; when providing telephone support, must be able to understand end users' descriptions of their computer problems in order to correctly troubleshoot them.
• Demonstrated competencies through internal testing required.
• Previous experience with computerized information systems required.

PHYSICAL REQUIREMENTS

• Generally works in a traditional climate-controlled office environment and requires the ability to sit for extended periods.
• Some walking, standing, and bending required, and the ability to lift and maneuver items weighing up to 25 pounds. 
• Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.
• In addition to regular office hours, position sometimes requires overtime and/or evening hours.    

BENEFITS       

Gaston College provides a comprehensive, affordable insurance and benefits program.  We are continuously investigating new benefit offerings that are responsive to the needs of our regular** employees. 

• State Health Plan
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employee Assistance Program
• Additional Supplemental Insurances
• NC State Retirement Plan
• Supplemental Retirement Plans
• Disability Benefits, Long- and Short-Term
• Longevity Pay
• State Employees' Credit Union Eligibility
• Leave (Vacation, Sick, FMLA, Civil and Military, Child/Student Involvement, Education, and Voluntary Shared)
• Paid Holidays
• Educational Advancement Compensation
• Tuition Assistance
• Employee Discount Program
• Benefits Overview Booklet

**Please note:  Temporary (part-time) employees do not earn benefits.