Job Summary
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter must include examples of how your past work experience is applicable to this position.
Job Summary
Facilities and Operations is looking for an Administrative Assistant Intermediate who will be the first point of contact for Facilities and Operations. You will support the work order system and respond to customer inquiries on work order status and general questions.
You will report to the Business Operations Manager.
Responsibilities*
- Be the first point of contact for the Facilities and Operations Call Center.
- Calendar management; schedule meetings and other appointments/engagements
- Enter work orders into the Computerized Maintenance Management System (CMMS)/work ticket system.
- Set initial work order priorities and due dates based on tasks utilizing a predefined list of work priorities.
- Respond to customer inquiries on work order status and general questions.
- Follow up with customers to obtain additional feedback on negative surveys and provide info to the appropriate manager.
- Provide and collect routine work order backlog reports to managers, group leaders and department leads.
- Upload and file reports, invoices, and other documentation for the Facilities and Operations Department.
- Schedule employees for physical and training sessions.
- Create Marketsite POs, Vendor system POs, for the department.
- Serve as backup for payroll functions as needed.
Required Qualifications*
- High school diploma or equivalent
- 2 or more years of relevant administrative experience to include customer service
- Experience with Microsoft Office or Google Suite
Why Work at U-M Flint?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.
Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.
- Many choices for comprehensive health insurance.
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses.
Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staff flier.
For tuition support information can be found at: https://www.umflint.edu/hr/ benefits/
Information about our vision, mission and values can be found at: https://www.umflint.edu/ chancellor/leadership-mission- vision/
University of Michigan-Flint - Plan for Diversity, Equity and Inclusion
The University of Michigan-Flint's DEI plan can be found at: https://www.umflint.edu/dei/.
The University of Michigan-Flint exhibits its commitment to diversity, equity, and inclusion through enacting fair practices, policies, and procedures particularly in support of the equitable participation of the historically underserved. UM-Flint recognizes the value of diversity in our efforts to provide equitable access and opportunities to all regardless of individual identities in support of a climate where everyone feels a sense of belonging, community, and agency.
Diversity is a core value at University of Michigan-Flint. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. The University of Michigan-Flint seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning for the purpose of becoming global citizens in a connected world.
Modes of Work
Onsite
The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes here.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.