Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us:https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke South Clinics - 40 Duke Medicine Circle

JOB SUMMARY

We are seeking an Administrative Assistantwithin our Spine Division located in Durham, NC to perform administrative responsibilities of a complex and confidential nature in support of clinical activities to maintain efficiency in organizational operations.

JOB DUTIES AND RESPONSIBILITIES

Organize and maintain divisional or departmental files of records, reports and correspondence required for reference and efficient operation of division or department; maintain up-to-date management and procedural manuals, directives and related records; interpret new directives, policies and regulations and inform appropriate personnel of changes.
Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules and regulations.
Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings and speaking engagements
Submit Employee Travel & Reimbursement expenditures on behalf of providers, insuring appropriate cost objects and GLs are used and expenditures have necessary documentation, are allowable, and are cleared by established deadlines
Performs various appointment and access related duties to include but not limited to, scheduling, cancelling, rescheduling, general appointment information, and directions. Utilizes multiple technology applications and systems
Ensure outside records are in Maestro Care for new patients, second opinions, and self-referrals prior to the appointment.
Responsible for uploading external patient images through Powershare and scanning medical records into Epic.
Coordination of the visiting scholar process for the faculty supported
Attend monthly division staff meetings, or other meetings as requested by faculty, and record minutes
Enter scheduling inquiries and follow up if scheduling issues are not addressed, review schedules to identify cancellations and potential scheduling errors, communicate as appropriate with the scheduling center
Maintain professional memberships, and renewal of license/DEA/privileges for faculty & Staff
Enter faculty/sta assignments in Qgenda, including edits, changes, switches, and other correspondence
Prepare & send referrals, including patient records to outside facilities, Request outside facility imaging - through Powershare
Maintain providers CV and Biosketch
Assist with duties related to on-boarding new department employees
Professionally and effectively communicate verbally and in writing with patients, referring providers, colleagues and Duke Providers. Compose letters and statements independently requiring application of department policies and procedures
Apply knowledge and skills to resolve complex and routine administrative problems in conjunction with the division chief and clinic administrator
Plan and schedule work ensuring proper communication to effectively meet the needs of day to day operation
Attend monthly division staff meetings and record minutes
Facilitate onboarding of new faculty and staff
Responsible for ordering office supplies and tracking related expenses
Coordination of departmental personnel activities including travel itineraries for faculty, parking passes, and related reimbursements
Perform other related duties as assigned by division chief and administrator.

JOB ELIGIBILITY REQUIREMENTS

High school education or equivalent.
Two years of administrative support experience of increasing variety and/or complexity.
Strongly Preferred - Epic experience and/or medical terminology experience in a physician/patient environment.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.